Frequently asked questions about the Pass'Alsace

Here are the answers to the most frequently asked questions regarding the use of the Pass'Alsace.

How it works ?

The Pass'Alsace is a contactless pass (leaflet with integrated chip or QR Code) or a digitalized pass that you just need to pass in front of a suitable reader in the places visited.

Where to buy a Pass'Alsace?

What is included in the Pass?

There are 55 partner sites in the Pass'Alsace network. You can visit as many tourist sites as you want during the validity of the Pass! There is no limit ! There is only one limit in Strasbourg, with the possibility of visiting 3 museums out of the 9 on the list. Are you coming to visit Strasbourg? So don't forget to select the Batorama option (+ 5 €)! A commented guided tour will introduce you to the history of the city. For Batorama, it is necessary to go to the store in Strasbourg city center, in front of the Cathedral, during the validity of the Pass'Alsace, to validate your time slot. You can also book your time slot by phone on 03 69 74 44 04. + many reductions (download the 2020 Pass'Alsace flyer)

What is included in the Pass Strasbourg and North Alsace?

It does not give access to all the partner sites of the Pass'Alsace but allows you to visit 31 sites: all the sites in the North of Alsace up to Strasbourg included. However, it works in the same way as the traditional 3-day Alsace Pass. Here is the list of sites included in the Strasbourg and North Alsace Pass: 1. Fleckenstein Castle in Lembach
2. Fleckenstein, the Castle of Challenges in Lembach
3. The Four à Chaux fortress - Maginot line in Lembach
4. Lalique Museum in Wingen-sur-Moder
5. Crystal Museum in Saint-Louis
6. Museum of the battle of 6 August 1870 in Woerth
7. The Oil Museum in Merkwiller-Pechelbronn
8. Maison Rurale de l'Outre-Forêt in Kutzenhausen
9. Lichtenberg Castle
10. Hanau Museum in Bouxwiller
11. The Jewish Alsatian Museum in Bouxwiller
12. Troglodyte Houses in Graufthal
13. Alsatian Museum in Haguenau
14. Luggage Museum in Haguenau
15. Historical Museum in Haguenau
16. The Rohan Castle Museum in Saverne
17. Villa Meteor in Hochfelden
18. MMPark - Collection dedicated to the 2nd World War in La Wantzenau
19. to 27. Museums of Strasbourg (3 museums of your choice)
28. One City Tours in Strasbourg (bike rental and geocaching)
29. Le Vaisseau in Strasbourg
30. The Musée Les Secrets du Chocolat in Geispolsheim
31. The Alsace-Moselle Memorial in Schirmeck Are you coming to visit Strasbourg? So don't forget to select the Batorama option for € 5 more!
Download the 2020 Strasbourg and North Alsace Pass flyer

When is my Pass'Alsace activated?

The duration of the Pass'Alsace is calculated automatically from its first use in museums and partner sites. The Pass is valid for 24 or 48 hours consecutively or 3 or 5 days out of 14 days (consecutive or not). For example, for a 24h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Saturday. Ditto for the 48h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Sunday. With the Pass'Alsace 3 (or 5) days, you have 14 days from the first use of the Pass to use your 3 (or 5) days of visit. The 3 (or 5) days are not necessarily consecutive. You can organize yourself however you want. The 3 (or 5) days can be used over 14 days, that is to say that you can take breaks between the days of the visit as you wish or the weather.

How much do I save with a Pass'Alsace?

In order to assess your savings, you can consult and use our calculator or contact us at info@pass-alsace.com. We will do a simulation for you in relation to the sites you want to visit.

Is my Pass nominative?

No, you can buy the passport and give it to someone. However, it is necessary to purchase one pass per person.

Do I have to book some tours?

For Batorama, it is necessary to go to the store in Strasbourg city center, in front of the Cathedral, to validate your time slot. You can also call Batorama to reserve your time slot in advance on 03 69 74 44 04.
Covid restrictions: at most of our partner sites, no reservations are required. Here are the exceptions where it is necessary at the moment to reserve a slot:

Is it possible to visit the same tourist site several times?

No, you will only be able to access each site included in your Pass once.

Should we check the opening hours of tourist sites?

The times are given for information only. Please check opening dates and times directly with tourist sites. Watch out for public holidays and ticket office closing times! Also watch out for outdoor tourist sites that may close temporarily in bad weather conditions.

How to benefit from the discounts?

Reductions will be applied upon presentation of your pass.

Are the tourist sites open to the public all year round?

Yes, for the vast majority of tourist sites, with the exception of certain animal parks and castles not accessible in winter and certain service providers on holidays in winter. In order to avoid disappointments and prepare your stay as well as possible, you should contact our team (by phone or email) who will give you the best advice. We will also distribute the list of partners included in the Winter Pass 2020-2021 from November 2020. The opening hours are given as an indication. Please check them before going there. Certain tourist sites are in fact open in December and then close until March (for example: Ecomusée d'Alsace, Parc de Wesserling, Cigoland, etc.). They are accessible with the Winter Pass but during their opening periods. You also have the option of adding the Batorama option for an additional € 5, as with the other Pass'Alsace formulas. Please note: The Alsace Winter Pass can also be used later, in summer, but it will only give access to the tourist sites included in the pass.

Qu'est-ce qui est inclus dans le Pass'Alsace version Hiver 2022 ?

Il ne donne pas accès à tous les sites partenaires du Pass’Alsace mais permet de visiter 45 sites touristiques (le nombre peut varier selon la période) : tous les sites ouverts pendant la période hivernale entre la mi-novembre et mars. Il fonctionne cependant de la même manière que le Pass’Alsace 3 jours traditionnel. Voici la liste des sites inclus dans le Pass'Alsace Hiver en novembre et décembre 2022 : notre article avec tous les détails. Afin d'éviter toutes déconvenues, n'hésitez pas à contacter notre équipe (par téléphone au +33 (0)4 58 17 67 97 ou par mail à info@pass-alsace.com) qui vous donnera des informations supplémentaires si besoin et vous donnera des conseils pour préparer votre séjour. 

Is there a student rate? Person with a disability or senior?

No. At the moment there are Adult Passes and Children Passes (up to 12 years old included). Students, adolescents, people with disabilities or seniors often benefit from free or advantageous rates in the places included in the offer. Find out more from the providers or send us an email. We will perform a simulation for you in order to verify the profitability of the Pass'Alsace.

From what age is a Child Pass interesting?

The Child Pass is certainly interesting from 6 years old. Below, there is a calculation to do because some sites are free, others pay from 3 years, 4 years or 5 years. It will sometimes be more interesting to pay the tickets at the public child rate when the ticket is not free rather than to take a pass.

How does MiniPass work (24 hours and 48 hours)?

The pass is valid for 24 or 48 consecutive hours. For example, for a 24h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Saturday. He can therefore overlap 2 days. Ditto for the 48h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Sunday. It can overlap 3 days.

Are the 3 days of the 3-day Pass necessarily consecutive?

With the 3-day Pass'Alsace, you have 14 days from the first use of the Pass to use your 3-day visit. The 3 days are not necessarily consecutive. You can organize as you like during your holiday in Alsace. The 3 days can be used over 14 days, i.e. you can take breaks between visiting days depending on your desires or the weather. These are calendar days (from midnight to midnight).

How does the Batorama option work?

You must validate the Batorama option (the time slot of the visit) during the validity of the Pass'Alsace (24h, 48h or 3 days). It is necessary to go to the store in the city center of Strasbourg, very close to Strasbourg Cathedral to validate your tickets and the time slot. You can also book your time slot by phone on 03 69 74 44 04. The Batorama team will ask you for your Pass number in order to validate your tickets.

How does the digitalized Pass work?

You can order it quite simply on the online store by specifying that you choose your mobile phone as support and you will receive it in the form of a QR Code that you can present to enter all the Pass'Alsace sites either by showing the PDF or by associating your Pass numbers with the Pass'Alsace mobile application.

Do you accept Chèques Vacances ?

No, not on the online store. Some of our resellers accept them.

I ordered Passes with delivery by La Poste, but I still have not received them and we are leaving soon, what to do?

Please contact us by phone at +33 (0) 4 58 17 67 97 or contact us by email at info@pass-alsace.com. We can make passes available to you in one of the collection points or send you digitalized Passes (on your phone via the mobile application).

I received a flyer, but I don't see a card / pass, is this normal?

Yes, the NFC chip is integrated in the leaflet box: more economical and more ecological! You can see your pass number on the back of the flyer.

Is the Parc du Petit Prince included in the Pass'Alsace?

Non, le Parc du Petit Prince n'est plus inclus dans le Pass'Alsace depuis fin 2016. Il offre cependant une réduction de 2€ aux porteurs du pass. 

Can't find the answer to your question?

For urgent questions that do not appear in this F.A.Q., you can contact us using the contact form or by email at info@pass-alsace.com.

Is a reservation required at the Pass'Alsace partner sites?

Covid restrictions: at most of our partner sites, no reservations are required. Here are the exceptions where it is necessary at the moment to reserve a slot:

What are the reception arrangements and the measures taken by the partner tourist sites of the Pass'Alsace?

Reopening of Alsatian tourist sites: consult the list of sites to visit with their reception conditions that we regularly update on our blog article here! Need more information? Do not hesitate to contact us by phone or email!

Buy your dematerialized Pass online and use it immediately !

Buy the pass