Frequently Asked Questions

Cela depend des musées, nous vous conseillons de regarder dans les fiches de chaque prestation incluse dans le pass si les chiens sont admis. Si vous ne trouvez pas l'information veuillez consulter directement le musée

No, public transportation is not included in the pass

There is no limit to the number of visits. You can visit as many partner sites as you like!

The only restriction is in Strasbourg, where you can visit 3 of the city’s 9 museums (among the following: Alsatian Museum, Archaeological Museum, Decorative Arts Museum, Museum of Modern and Contemporary Art, Fine Arts Museum, Historical Museum, Tomi Ungerer Museum, Œuvre Notre-Dame Museum, and Zoological Museum).

Covid restrictions: at most of our partner sites, no reservations are required. Here are the exceptions where it is necessary at the moment to reserve a slot:

• One City Tours in Strasbourg (by phone, by email, on site)
• Batorama (on site at the shop or by phone, because you need to choose a time slot for the boat visit)
• Haut-Koenigsbourg Castle (online): https://tickets.haut-koenigsbourg.fr/fr-FR/produits
• Chocolate Museum: contact 03 88 55 04 90 or [email protected]
• Le Vaisseau in Strasbourg (https://levaisseau.tickeasy.com/Information.aspx). Visitors in possession of Pass'Alsace must pay for the following tickets "Special rate" and / or "Reduced rate" at 0 €. These tickets will be presented together with the Alsace Pass, directly at the Vaisseau ticket office.

Yes, the NFC chip is integrated in the leaflet box: more economical and more ecological! You can see your pass number on the back of the flyer.

You can order it quite simply on the online store by specifying that you choose your mobile phone as support and you will receive it in the form of a QR Code that you can present to enter all the Pass'Alsace sites either by showing the PDF or by associating your Pass numbers with the Pass'Alsace mobile application.

You must validate the Batorama option (the time slot of the visit) during the validity of the Pass'Alsace (24h, 48h or 3 days). It is necessary to go to the store in the city center of Strasbourg, very close to Strasbourg Cathedral to validate your tickets and the time slot. You can also book your slot by email to [email protected]. You will need to give your Pass'Alsace number, the day and time you wish to visit, your postal address, e-mail address and telephone number. Be careful to choose your time slot to optimise your day's visit: Batorama is a visit that requires validation, so a day will be deducted! Please do not go directly to the docks without having chosen your time slot!

The Batorama option is offered as an add-on to the Pass’Alsace at a price of €5 per Pass. It must be selected at the time of purchase. If the Batorama option was not chosen during the initial purchase, the customer may request its addition afterwards. This modification will incur management fees in addition to the option price: €10 per order for two (2) or more Adult Passes, €5 per order including one Adult Pass, and €0 for Child Passes (see Terms & Conditions).

With the 3-day Pass'Alsace, you have 14 days from the first use of the Pass to use your 3-day visit. The 3 days are not necessarily consecutive. You can organize as you like during your holiday in Alsace. The 3 days can be used over 14 days, i.e. you can take breaks between visiting days depending on your desires or the weather. These are calendar days (from midnight to midnight).

The Pass'Alsace is a physical pass (hardened cardboard in bank card format with QR Code) or a digitalized pass that you just need to pass in front of a suitable reader in the places visited.

The Child Pass is certainly interesting from 6 years old. Below, there is a calculation to do because some sites are free, others pay from 3 years, 4 years or 5 years. It will sometimes be more interesting to pay the tickets at the public child rate when the ticket is not free rather than to take a pass.

The duration of the Pass'Alsace is calculated automatically from its first use in museums and partner sites. The Pass is valid for 24 or 48 hours consecutively or 3 or 5 days out of 14 days (consecutive or not). For example, for a 24h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Saturday. Ditto for the 48h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Sunday. With the Pass'Alsace 3 (or 5) days, you have 14 days from the first use of the Pass to use your 3 (or 5) days of visit. The 3 (or 5) days are not necessarily consecutive. You can organize yourself however you want. The 3 (or 5) days can be used over 14 days, that is to say that you can take breaks between the days of the visit as you wish or the weather.

Reductions will be applied upon presentation of your pass.

The times are given for information only. Please check opening dates and times directly with tourist sites. Watch out for public holidays and ticket office closing times! Also watch out for outdoor tourist sites that may close temporarily in bad weather conditions.

No, you will only be able to access each site included in your Pass once.

For Batorama, it is necessary to go to the store in Strasbourg city center, in front of the Cathedral, to validate your time slot. You can also send an e-mail to [email protected] to reserve your slot in advance.You will need to indicate your Pass'Alsace numbers, your preferred day and time, your postal address, e-mail address and telephone number. Be careful to choose your time slot to optimise your day's visit: Batorama is a visit that requires validation, so a day will be deducted! Please do not go directly to the quays without having chosen your time slot! 

It is also necessary to make a reservation at One City Tours in Strasbourg (by phone, email or on site).

No, you can buy the passport and give it to someone. However, it is necessary to purchase one pass per person.

In order to assess your savings, you can consult and use our calculator or contact us at [email protected]. We will do a simulation for you in relation to the sites you want to visit.

Please contact us by phone at +33 (0) 4 58 17 67 97 or contact us by email at [email protected]. We can make passes available to you in one of the collection points or send you digitalized Passes (on your phone via the mobile application).

• in partner tourist offices;
• at certain reseller partner sites;
• on the internet by choosing collection point in Alsace (without supplement) or home delivery (with supplement) or dematerialized support (by phone).

No, not on the online store. Some of our resellers accept them.

No. At the moment there are Adult Passes and Children Passes (up to 12 years old included). Students, adolescents, people with disabilities or seniors often benefit from free or advantageous rates in the places included in the offer. Find out more from the providers or send us an email. We will perform a simulation for you in order to verify the profitability of the Pass'Alsace.

Yes, for the vast majority of sites, with the exception of some wildlife parks and castles that are not accessible in winter and some holiday recipients in winter. In order to avoid disappointment and to prepare your stay as best you can, you should contact our team (by phone or email) who will advise you at best. We will also disseminate the list of partners included in the Winter Pass 2026/2027 from November 2026.

The timetables are indicative. Please check them before you go there. Some sites are opened in December and then closed until March (e.g. Ecomuseum of Alsace, ...). They are accessible with the Winter Pass but during their opening periods.You also have the possibility to add the Batorama option for 5€ more, as for the other formulas of the Pass'Alsace.

Please note: The Alsace Winter Pass can also be used later in summer, but it will only give access to the tourist sites included in this pass.

Non, le Parc du Petit Prince n'est plus inclus dans le Pass'Alsace depuis fin 2016. Il offre cependant une réduction de 2€ aux porteurs du pass. 

It does not give access to all the partner sites of the Alsace Pass but allows to visit 34 sites (35 with the Batorama option): all sites from the North of Alsace to Strasbourg included. However, it works in the same way as the traditional 3-day pass.

There are 61 partner sites in the Pass'Alsace network. You can visit as many tourist sites as you want during the validity of the Pass! There is no limit ! There is only one limit in Strasbourg, with the possibility of visiting 3 museums out of the 9 on the list. Are you coming to visit Strasbourg? So don't forget to select the Batorama option (+ 5 €)! A commented guided tour will introduce you to the history of the city. For Batorama, it is necessary to go to the store in Strasbourg city center, in front of the Cathedral, during the validity of the Pass'Alsace, to validate your time slot.  You can also book your slot by email to [email protected]. You will need to give your Pass'Alsace number, the day and time you wish to visit, your postal address, e-mail address and telephone number. Be careful to choose your time slot to optimize your day of visit: Batorama is a visit that requires validation, a day will therefore be counted! Please do not come directly to the docks without having chosen your slot!
Did you forget to choose the option? No problem, it can be added afterwards (handling fees for adults, free for children). Contact us by phone or email.

+ many reductions (download the 2026 Pass'Alsace flyer)

It does not provide access to all partner sites of the Pass’Alsace, but it does allow you to visit more than 40 tourist attractions (the number may vary depending on the period): all sites open during the winter season, from mid-November to March. However, it works in exactly the same way as the traditional 3-day Pass’Alsace. The 2026 list will be available soon!

To avoid any inconvenience, feel free to contact our team (by phone at +33 (0)4 58 17 67 97 or by email at [email protected]). We will be happy to provide you with additional information if needed and give you advice to help plan your stay.

For urgent questions that do not appear in this F.A.Q., you can contact us using the contact form.

The Batorama option is available as an add-on to the Pass’Alsace for €5 per Pass. It must be selected at the time of purchase.
If the Batorama option was not chosen during the initial purchase, the customer can request to add it afterwards. This modification will incur handling fees in addition to the price of the option.

How to proceed?
Simply contact us by phone or email. We’ll take care of the rest!

Fees:

• For 1 Adult Pass: €5 handling fee per order
• For 2 or more Adult Passes: €10 per order
• For Children Passes: free

This flexibility allows you to fully enjoy your visit without stress and discover all the experiences offered, even if you remembered a little late.

Ordering your Pass'Alsace as a gift couldn't be easier:

1. Visit our online shop!
2. Choose the number and type of Pass to suit your budget.
3. To order, create a customer account in your name or log in to an existing account.
4. Choose whether you want Passes in the form of physical cards or dematerialised cards (the quicker and cheaper version). For physical Passes, you can specify the recipient's surname, first name, email address and delivery address (or collection point).
5. Indicate the billing address and payment method and accept the terms and conditions. 
6. Once you have paid for your Passes if you have chosen the paperless version, you will receive them by email and you can send them to their recipients by email or by printing them out.